Returns & Exchanges

At Events At Cullen Wines, we strive for excellence in every bottle and culinary experience, offering a comprehensive return policy for any products that do not meet our premium quality standards. If your order is damaged or faulty upon arrival, please contact us within 48 hours to arrange a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our guest services team with your order number and a brief explanation of the issue regarding your wine or event booking.

• 2.
  Provide Documentation

  Attach clear photographs of any damaged packaging or faulty corks to help our quality control team assess the situation.

• 3.
  Return Authorization

  Once reviewed, we will issue a Return Merchandise Authorization (RMA) and provide instructions for a complimentary courier pickup if necessary.

• 4.
  Refund Processing

  After receiving the returned items, we will process your refund or dispatch a replacement within 5-7 business days.